1 Job in Trumbull, CT
Corserva is Hiring a Service Desk Analyst Near Trumbull, CT
Job Details
Description
GENERAL SUMMARY:
The Service Desk Analyst is responsible for handling first level support of service requests. This relates to all technology, to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Essential Duties and Responsibilities:
·IT Support relating to technical issues involving Microsoft’s core business applications and operating systems
·Basic technical support at the network level: WAN and LANconnectivity, routers, firewalls, and security
·Service Ticketing system/application data entry and queue management
·Support of disaster recovery solutions
·Basic remote access solution implementation and support: VPN, Terminal Services, andCitrix
·Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
·System documentation maintenance and review
·Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages
Additional Duties and Responsibilities:
·Improve customer service, perception, and satisfaction
·Fast turnaround of customer requests
·Ability to work in a team and communicate effectively
·Ensure requests are routed to the proper resource in order to be resolved quickly and efficiently
·Escalate service requests that require engineer level support
·Responsible for entering time and expenses in company systems as it occurs
·Understand processes in company systems by completing assigned training materials
·Enter all work as service tickets into company systems
Qualifications
Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
·Advanced understanding of Microsoft operating systems, business applications, printing systems, and network systems
·Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care
·Diagnosis skills of technical issues
·Ability to multi-task and adapt to changes quickly
·Technical awareness: ability to match resources to technical issues appropriately
·Service awareness of all organization’s key IT services for which support is being provided
Job Summary
Other
IT Outsourcing & Consulting
$57k-71k (estimate)
11/17/2022
06/26/2024
corserva.com
Trumbull, CT
50 - 100
IT Outsourcing & Consulting
Related Companies
The job skills required for Service Desk Analyst include Customer Service, IT Support, Technical Support, Service Desk, Operating System, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
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Service desk analysts must also maintain support tracking systems.
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Service desk analysts provide technical support to customers and employees.
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Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.
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